Extended Stay America Suites - Billings - West End
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What Guests Say
Very good customer service. When we went to checkout and resolve a payment problem, staff member AJ, had it completely resolved. He alone made my review go from unacceptable to very good. I assumed we would have to fight for the correct outcome, but AJ had already credited the duplicate room charge and completely fixed the problem. He also explained the 1:30 fire alarm and apologized for the inconvenience. His professionalism and courtesy should be noted by management.
Anonymous
July 2025
They had employees "no show" for work on Saturday, the day we were checking in. Chris, the assistant manager, and the others who did come in to work were exhausted by 6:30 pm. But they were kind, considerate of our needs, our questions and requests. KUDOS 👏 to each of them.
Anthony
June 2025
The staff was very helpful. I love the kitchenette inside the room. It made it so effortless for making meals. The room was clean and cool from the ac. Thank you so much.
Lynda
July 2025
Stayed here for a night on the way home from yellowstone because it was getting too late to find a campsite. Billings is kinda sketch in many areas, so we appreciated the security measures the excellent staff used. Close proximity to fast food restaurants, if you are looking for a quick meal. Comfortable, clean and modern, and the basic kitchen was super nice to have in-room. Just remember to bring all kitchen things- including things for washing dishes.
Kathryn
July 2023
While this hotel was clearly designed to be inexpensive, it was more than adequate for my needs! Especially as a traveler with a cat in tow, there was no good place for the cat to hide. Everything was comfortable, clean, and well cared-for. I might not pick this hotel as a vacation spot, but as a stopover on my travels, it was perfect.
Aaron
June 2024
The room itself was very clean and comfortable. The TV worked well. The room had plenty of space. Lighting was good also.
Timmy
May 2025
Easy check in. The staff were friendly and the room was nice and clean.
Samuel
June 2024
It was good.
Walter
July 2025
Staff and room cleanliness was spot on
Justine
October 2023
If you are aware that this brand is the Motel 6 of Long Term Stay hotels, and you go in not expecting too much, then you will not be disappointed by this brand. It is a 'no-frills, no extras' hotel. Most of the staff at this location was very friendly, helpful & accomodating, but the clerk at the desk the morning that we checked out was rude & argumentative.
Garisyn
August 2022
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